Busylight Combi Support

On this page, you will find guides and videos that show you all you need to know to get the best experience with the kuando Busylight Combi.

Get started in 2 minutes

Only 3 steps

Connect busylight to the phone/headset.

Adjust settings and installation

7

Ready to go!

Installation of kuando Busylight Combi

Installation

Take the headset cord out of the telephone and insert the pre-installed cord from the Busylight box into the telephone instead.

Insert the headset cord (that was in the telephone before) in the front of the Busylight box.

Insert the cord for the Busylight lamp into the Busylight box and mount the lamp on your screen (or another visible place) with the round tape. Avoid placing the lamp in direct sunlight.

Connect power to the Busylight box with the USB cord.

Fix the Busylight box to the table using the rectangular tape.

Implementation

We recommend that you formulate common guidelines for the use of Busylight Combi in your office. It is important that all participants agree on how to use Busylight.

Topics for discussion:

  • What type of interruptions do we particularly want to avoid?
  • When is it okay to give an indication of “Do Not Disturb”? (Lights blue)
  • How do we behave around a person who is busy on the phone or in Do Not Disturb mode?
  • Which requests are urgent enough to overrule Do Not Disturb?
  • Etc.

It is also important that managers support the initiative. If you are serious about stopping interruptions and want people to respect the Busylight, there has to be managerial involvement and support.

One for all

Another important point is that Busylight Combi is for everyone in the office. Every person in the office must have a Busylight installed if you want to see the full benefits of working with “presence” and “status”.

A good test (or Proof of Concept) of Busylight involves an entire office or group and not just 2-3 people. When the entire office or group is involved you will be able to assess the improved productivity that the Busylight brings by reducing the level of unwanted interruptions.

Busylight Zone

To help the implementation we suggest you hang some of these Busylight Zone signs in your office. It is a good way to alert other departments and visitors about the use of Busylight and how to respect the indication given by the Busylight.

Troubleshooting

I can't get a dial tone in the headset

Step 1

Check installation

Step 2

kuando busyligt combi illustration selection switches

The two selection switches on the side of the Busylight box have the factory setting “I”. Move them both to “II” and check if the problem is solved.

Busylight doesn't light up during conversation in the headset

Step 1

Check installation

Step 2

kuando busyligt combi illustration sensitivity

Adjust the sensitivity controller on the turn wheel to find the level that suits your voice and your headset.

Busylight ”flashes” or fades out too quickly

The Busylight lamp fades out, when there is a pause in the conversation and when the call is terminated. You can adjust how long the pause can last, before the lamp fades out.

In position “0” the light goes out after 3,5 seconds. Every step (0-9) increases the interval by 2 seconds.

kuando busyligt combi illustration fadeout
Busylight Combi only lights blue

The Busylight box has a manual switch for a blue light. This is designed to be a Do Not Disturb indicator. If this switch is activated, it will override the red light for headset activity.

Please turn off the blue light to see the automatic red light for headset conversation.

Frequently Asked Questions

Busylight Combi

What headsets and telephones does Busylight Combi support?
Type  Desk phones Mobile phones Softphones
Corded headsets Yes (all brands) No No
Wireless headsets Yes (all brands) No No
Bluetooth headsets No No No
Can I get an extention cord for the Busylight Combi?

Yes, you can purchase a 10-metre extension cord. Many people use this to place the Busylight outside their office door. Contact your supplier to learn more.

Can I connect both my handset and headset to the Busylight box?

The standard box for Busylight Combi only allows you to connect either your headset or your handset.

Can I connect Busylight Combi to my mobile phone?

No, sorry.

Can I use Bluetooth?

No, sorry. Busylight Combi supports corded and wireless headsets with a base, but not Bluetooth.

What colors do the Busylight Combi use?

Red: Busy on the phone

Blue: Do Not Disturb

Does the Busylight Combi have Call Alert similar to Busylight UC?

No, sorry. Busylight Combi does not offer any call alerts.

If a call is put on hold, will the Busylight Combi still show them on a call?

If a call is put on hold, and the mic is still active, then your voice will keep the light on if you are talking.

If you mute the call and then go on hold, then the light will go off, since your voice (talking) is not heard.

Busylight.com is the sales and marketing department for Plenom A/S, the creator of Kuando Busylight.

Our mission is to increase awareness of Kuando Busylight products, ensuring workplaces worldwide understand the significance and value of implementing our products in the office environment.

We take pride in our products and enjoy inspiring our customers to explore and make use of the diverse features that these small indicator lights offer.