One simple light gives you an instant overview!
Familiar situation?
• Calls drag out when agents are interrupted.
• You should instantly see who’s free — or in a call.
• More focus means fewer errors and fewer repeat calls.
Average Handle Time (AHT)
Problem:
– Frequent interruptions cause agents to lose focus and spend longer on each customer interaction.
Busylight impact:
– The clear “busy/on call” signal prevents unnecessary distractions, helping agents complete calls faster.
KPI effect:
– Typically 3–10% reduction in average handle time.
First Call Resolution (FCR)
Problem:
– Interrupted or stressed agents make more mistakes and generate repeat calls.
Busylight impact:
– With fewer interruptions, agents stay focused and deliver more accurate responses.
KPI effect:
– Higher FCR → fewer repeat calls → lower operational costs.
Agent Occupancy / Utilization Rate
Problem:
– Supervisors lack visibility into who’s available, on a call, or on break.
Busylight impact:
– Color-coded status lights provide instant visibility without needing to check dashboards.
KPI effect:
– Improved team utilization and faster “ready-time.”
What is Busylight?
Fully Automated | Free Software Included
Busylight is a USB-powered smart light that integrates with phones, UC systems, and Contact Center applications through the desktop microphone.
- Instantly displays when an agent is on a call, in a meeting, or busy in after call work(ACW) to show others when to approach or not
- Signaling escalations or approvals e.g. supervisor or manager attention
- Showing a specific status of when multiple agents are collaborating, e.g. Team huddles/One-on-One Coaching
Ensuring everyone operates at peak efficiency.
Instant overview of an agent’s call/work status | Maintain awareness and preparedness across your teams
Maintain Structure and Visibility
Request a free sample here
Price per Agent
$54.95 USD – one-time purchase
No recurring fees
No hidden charges
Volume discounts available
Trusted by the world’s leading companies:
The impact of Busylights:
Agents Stay Focused
Faster resolutions, better service quality
Customer Satisfaction Increases
Agents stay engaged, leading to higher CSAT scores
Supervisors Manage Proactively
Balance workload in real time
Lower Employee Turnover
Less stress, structured workflows, and a better work environment
Busylight.com is the sales and marketing department for Plenom A/S, the creator of Kuando Busylight.
Our mission is to increase awareness of Kuando Busylight products, ensuring workplaces worldwide understand the significance and value of implementing our products in the office environment.
We take pride in our products and enjoy inspiring our customers to explore and make use of the diverse features that these small indicator lights offer.